Supply Chain Blog
Have you ever had one of those days where everything seems to go wrong in your supply chain? A shipment is delayed, a supplier misses a deadline, or a machine breaks down. It feels like…
The supply chain world is constantly evolving, and a new debate has emerged regarding two dominant SCOR (Supply Chain Operations Reference) models. On one side stands the traditional SCOR model (Plan, Source, Make, Deliver, Return),…
Customer experience is a major factor in business success. A seamless and hassle-free experience keeps customers returning, while a frustrating one drives them away. This is where the Customer Effort Score (CES) comes into play. CES measures…
Supply Chain Leaders focus on satisfying their customers. Managing key customer requires a lot of efforts and we need some metrics to make sure that the operations are efficient. In that regard, On-Time In-Full (OTIF)…