Supply Chain Blog
In the fast-paced, high-stakes world of supply chain management, we often focus on metrics, processes and technology while overlooking one of the most powerful forces shaping our teams’ performance: emotional contagion. Behavioral scientist Peter Totterdell‘s…
“A desk is a dangerous place from which to view the world,” wrote master storyteller John le Carré, and nowhere does this observation ring truer than in modern supply chain management. In an era where…
In the 1990s, British anthropologist Robin Dunbar proposed a fascinating idea: humans have a cognitive limit to the number of meaningful relationships they can maintain somewhere between 100 and 250, with 150 being the most commonly cited figure. This concept,…
Have you ever had one of those days where everything seems to go wrong in your supply chain? A shipment is delayed, a supplier misses a deadline, or a machine breaks down. It feels like…
Customer experience is a major factor in business success. A seamless and hassle-free experience keeps customers returning, while a frustrating one drives them away. This is where the Customer Effort Score (CES) comes into play. CES measures…
In the fast-paced world of supply chain management, effective communication is the backbone of success. However, a common cognitive bias known as the curse of knowledge often hinders this process. The curse of knowledge refers to the…