Supply Chain Blog
Customer experience is a major factor in business success. A seamless and hassle-free experience keeps customers returning, while a frustrating one drives them away. This is where the Customer Effort Score (CES) comes into play. CES measures how easy it is for customers to interact with your business—whether they are making a purchase, resolving an issue, or…
Supply Chain Leaders focus on satisfying their customers. Managing key customer requires a lot of efforts and we need some metrics to make sure that the operations are efficient. In that regard, On-Time In-Full (OTIF) is the vital part of this process. What is On-Time In-Full (OTIF)? On-Time In-Full (OTIF) is a critical key performance…