Supply Chain Blog
Frank Sinatra’s legendary song New York, New York isn’t just a song about ambition—it’s a philosophy. The line “If I can make it there, I’ll make it anywhere” captures the idea that conquering the toughest challenge in your field proves you can handle anything. Chip and Dan Heath, in their book Made to Stick, call this the “Sinatra Test”—a single, high-stakes…
Have you ever had one of those days where everything seems to go wrong in your supply chain? A shipment is delayed, a supplier misses a deadline, or a machine breaks down. It feels like the universe is conspiring against your operations. But what if these small setbacks were actually saving you from bigger, unseen…
The supply chain world is constantly evolving, and a new debate has emerged regarding two dominant SCOR (Supply Chain Operations Reference) models. On one side stands the traditional SCOR model (Plan, Source, Make, Deliver, Return), supported mainly by Gartner. On the other, the Association for Supply Chain Management (ASCM) has introduced the SCOR Digital Standard…
Customer experience is a major factor in business success. A seamless and hassle-free experience keeps customers returning, while a frustrating one drives them away. This is where the Customer Effort Score (CES) comes into play. CES measures how easy it is for customers to interact with your business—whether they are making a purchase, resolving an issue, or…
Supply Chain Leaders focus on satisfying their customers. Managing key customer requires a lot of efforts and we need some metrics to make sure that the operations are efficient. In that regard, On-Time In-Full (OTIF) is the vital part of this process. What is On-Time In-Full (OTIF)? On-Time In-Full (OTIF) is a critical key performance…