Over two millennia ago, Confucius observed a fundamental truth about human progress: “Learning without thought is labor lost. Thought without learning is intellectual death.” As I reflect on this quote, I’m struck by how profoundly this ancient wisdom applies to our modern, fast-paced industry. We live in an era of unprecedented information availability. Every day…
Category: Customer
The Six Spokes of Supply Chain Excellence: Building a Balanced and Resilient Network
Just as Darius Foroux’s Six Spokes Theory emphasizes the importance of balancing body, mind, work, love, money, and play for an optimal life. I believe that the supply chain management requires a similar holistic approach. A truly resilient and efficient supply chain operates like a well-balanced wheel, with six critical spokes working in harmony to…
The Emotional Ripple Effect: Building High-Performance Supply Chain Teams Through Positive Contagion
In the fast-paced, high-stakes world of supply chain management, we often focus on metrics, processes and technology while overlooking one of the most powerful forces shaping our teams’ performance: emotional contagion. Behavioral scientist Peter Totterdell‘s groundbreaking research reveals a fascinating truth about workplace dynamics; when people work together, they literally infect each other with emotions…
How Decathlon Revolutionized Retail Operations with RFID Technology: A Complete End-to-End Visibility Journey
In the competitive world of sporting goods retail, inventory management and operational efficiency can make or break a business. Decathlon, the French multinational sporting goods retailer with over 1,500 stores worldwide, recognized this challenge early and embarked on an ambitious digital transformation journey that would position them as a global leader in retail technology adoption….
MLETR: The Silent Revolution in Global Trade and Supply Chains
As global trade enters the next chapter of digitization, a silent yet powerful legal instrument is reshaping the way we exchange, finance, and secure goods across borders: the UNCITRAL (United Nations Commission on International Trade Law) has created the Model Law on Electronic Transferable Records (MLETR). While not as publicly celebrated as blockchain or AI,…
Do you always need the software package for Process Mining? Try Python instead…
Last year, I was sitting in yet another vendor demo for a process mining platform. The price tag? 6-figure$ for the first year, plus implementation costs. The sales rep was enthusiastic about their revolutionary(!) capabilities, but I couldn’t help thinking: “I could build something more tailored for a fraction of this cost.“ That’s when it…
Beyond the Desk: Why Supply Chain Leaders Must Embrace Field-Based Leadership?
“A desk is a dangerous place from which to view the world,” wrote master storyteller John le Carré, and nowhere does this observation ring truer than in modern supply chain management. In an era where global supply networks span continents and encompass thousands of touchpoints, the supply chain executive who remains tethered to their office…
The Sinatra Test in Supply Chain Management: Proving You Can Make It Anywhere
Frank Sinatra’s legendary song New York, New York isn’t just a song about ambition—it’s a philosophy. The line “If I can make it there, I’ll make it anywhere” captures the idea that conquering the toughest challenge in your field proves you can handle anything. Chip and Dan Heath, in their book Made to Stick, call this the “Sinatra Test”—a single, high-stakes…
The Burnt Toast Theory in Supply Chain Management: Turning Setbacks into Strategic Advantages
Have you ever had one of those days where everything seems to go wrong in your supply chain? A shipment is delayed, a supplier misses a deadline, or a machine breaks down. It feels like the universe is conspiring against your operations. But what if these small setbacks were actually saving you from bigger, unseen…
Exploring the Evolution of SCOR: A Comparison of the Old and New SCOR DS Models
The supply chain world is constantly evolving, and a new debate has emerged regarding two dominant SCOR (Supply Chain Operations Reference) models. On one side stands the traditional SCOR model (Plan, Source, Make, Deliver, Return), supported mainly by Gartner. On the other, the Association for Supply Chain Management (ASCM) has introduced the SCOR Digital Standard…









