Supply Chain Blog
Customer experience is a major factor in business success. A seamless and hassle-free experience keeps customers returning, while a frustrating one drives them away. This is where the Customer Effort Score (CES) comes into play. CES measures how easy it is for customers to interact with your business—whether they are making a purchase, resolving an issue, or…
Supply Chain Leaders focus on satisfying their customers. Managing key customer requires a lot of efforts and we need some metrics to make sure that the operations are efficient. In that regard, On-Time In-Full (OTIF) is the vital part of this process. What is On-Time In-Full (OTIF)? On-Time In-Full (OTIF) is a critical key performance…
As the global shipping industry faces increasing pressure to reduce its carbon footprint, major players like Hapag-Lloyd, Hoegh Autoliners, and Louis Dreyfus are calling on the International Maritime Organization (IMO) to exclude crop-based biofuels from its list of sustainable fuel alternatives. Their concerns center on the environmental risks tied to these fuels, including deforestation, water…
In the fast-paced world of supply chain management, effective communication is the backbone of success. However, a common cognitive bias known as the curse of knowledge often hinders this process. The curse of knowledge refers to the difficulty experts face in imagining what it’s like to lack their expertise, leading to miscommunication and inefficiencies. This blog post…
In today’s fast-paced world, professionals are constantly on the move. Whether you’re attending conferences, meeting clients, or working remotely, hotel WiFi has become an essential tool for staying connected. However, public networks—especially those in hotels—are often unsecured, making them a prime target for cybercriminals. That’s the awareness about WiFi Safety is crucial. As a traveling…